Swiss Post has launched a new service. Together with Futurecom Interactive, the postal company is supporting small businesses by offering them a complete set of services that cover the entire ecommerce value chain. Customers can open a one-stop shop and get everything they need for their ecommerce business.
In the opinion of Swiss Post there are five things that are crucial if you want to get the most out of your ecommerce business: ordering, payment, logistics, marketing and customer care. “We are the only provider in Switzerland with a complete portfolio of services covering the entire ecommerce value chain. Our services are available both individually and as modular packages, providing you with a one-stop shop for everything you need for your ecommerce. This allows you focus on what’s most important to you: your core business”, the postal company says on a webpage it has dedicated to this service.
On the website Swiss Post explains what it does in the different areas. When it comes to marketing, whether its offline or online, Swiss Post supports the retailer with proven advertising campaigns for their online shop. They will help retailers attract new customers with direct marketing and e-marketing.
Create modern online shops
In terms of the online shop, Swiss Post will help businesses with designing and implementing a customized online shop solution. “We will help them to create modern online shops for all stationary and mobile devices, from streamlined standard solutions to multi-functional high-end shops with integrated social commerce functions (social networks, online community, social recommendations, etc.).”
Payment options and logistic solutions
For both invoices and online payments, Swiss Post offers customers a selection of payment options for the online shop, thanks to the payment solutions of PostFinance. “You even have the option of handing over accounts receivable management to Swiss Post if you so wish.”
And of course, when it comes to logistics, Swiss Post can also lend a helping hand. “These solutions include parcel, express and courier shipments, partial or full loads, customized warehouse logistics, and efficient returns management and customs clearance solutions – both nationally and internationally.”
Another important part of a succesful online store is customer care. Again, that’s something Swiss Post can help with. The company’s trained team deals with ordering problems, payment queries, complaints, product enquiries and order acceptance, whether it’s by phone, post, mail or social media.